🌏 Refund & Returns Policy

We want you to feel confident when shopping with SleepEZ. If something isn’t right, our support team is here to help.

📩 support@sleepez.com.au

Please refer to the appropriate section below based on your delivery country

Faulty or Defective Products — All Countries

If you believe your product is faulty or defective, contact us with:

Your order number

Description of the issue

Photos or videos if available

We will review the issue under our warranty guidelines.
Most electronic products include a 1-year warranty.
If a fault is confirmed within the warranty period, we will provide a replacement or refund at no cost to you.

We will review the issue under our warranty guidelines.
Most electronic products include a 1-year warranty.
If a fault is confirmed within the warranty period, we will provide a free replacement or refund.

Change-of-Mind Returns — All Countries (Aus/NZ/UK/USA/CA)

We offer a 30-day money-back guarantee on eligible items.

To qualify:

Item must be unused, unopened, and in original packaging

All accessories and manuals included

Return postage for change-of-mind returns is the customer’s responsibility

Refunds apply to the product price only
(shipping costs are non-refundable)

Hygiene-Sensitive Product Exclusions — All Countries

For health and safety reasons, we cannot accept returns once opened or seal broken on products designed for close contact with the:
skin • face • mouth • nose • ears, including:

Sleep masks

Earplugs

Mouth tape

Nasal strips

Other wearable hygiene products

If unopened and sealed, these items may still be eligible within the 30-day period.

Refund Processing — All Countries

Refunds are issued to the original payment method

Processing time: 5–10 business days after item inspection

Tracked postage is recommended — we cannot replace lost return parcels

📩 For all return requests or questions:
support@sleepez.com.au

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